Shipping Policy

Shipping & Delivery Policy

DMP Building Services Pty Ltd

180 George Street, Concord West NSW 2138 | orders@dmpbuildingservices.com.au

At DMP Building Services, we understand that your renovation timeline matters. We are committed to delivering your order safely, on time, and with clear communication every step of the way. This policy outlines everything you need to know about how we ship our products across Australia.

If you have any questions about your delivery, our team is always happy to help. Please have your order number ready when you get in touch.

1. Delivery Coverage

DMP Building Services delivers Australia-wide, including to metro, suburban, and most regional areas. We partner with trusted freight carriers to ensure your order reaches you safely, no matter where you are located.

Please Note

We are unable to deliver to PO Box addresses due to the weight, size and fragility of many of our products. Please ensure a valid street address is provided at checkout.

For remote or hard-to-access locations, our freight carriers may deliver to the nearest accessible depot or Australia Post outlet. You will be notified if this applies to your order.

2. Order Processing

We aim to process and dispatch all orders as quickly as possible. Once your order is received and payment is confirmed, please allow the following timeframes before your order is dispatched:

Order Type	Estimated Processing Time
Custom or made-to-order items	As advised at time of order — manufacturing begins within 24 hours of confirmation.
Large or bulky items (tiles, baths, vanities)	1–3 business days.
Standard in-stock items	Within 24–48 business hours of payment confirmation.

Once your order has been dispatched, you will receive an email notification containing your tracking details (where available from your assigned carrier).

Out-of-Stock Items

In the event that an item is unavailable after your order is placed, we will contact you promptly by email with the following options: (1) dispatch the available items immediately and backorder the remainder; (2) wait for replenishment; or (3) cancel and receive a full refund.

3. Estimated Delivery Timeframes

The following timeframes are estimates from the date of dispatch and apply to business days only. Actual delivery times may vary depending on your location, carrier capacity, and seasonal demand.

Region	Metro Areas	Regional & Remote Areas
WA / TAS / NT	5–8 business days	7–15 business days
QLD	3–5 business days	5–12 business days
VIC / SA	3–5 business days	5–10 business days
NSW/ACT	2–4 business days	4–8 business days

These timeframes are a guide only and do not include delays outside of our control, such as extreme weather events, carrier disruptions, or public holidays. DMP Building Services will not be liable for delays once goods are in the care of a third-party freight carrier.

If you have not received any update within 10 business days of dispatch, please contact our team at orders@dmpbuildingservices.com.au quoting your order number.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on the dimensions, weight and pallet requirements of your order, along with your delivery postcode. The following indicative rates apply:

Product Category	Delivery Method	Starting From
Large items (baths, tiles on pallet)	Freight — tailgate truck or forklift	$220
Medium items (toilets, basins, sinks, vanities)	Freight — tailgate truck	$80
Small items (tapware, showers, accessories)	Parcel courier / Australia Post	$15

Final shipping costs are confirmed at checkout. For large or complex orders, our team may contact you to confirm logistics and finalise freight charges.

5. How Your Order Is Delivered

Parcel Deliveries (Small Items)

Smaller items such as tapware, shower accessories and fittings are sent via Australia Post or a parcel courier. These deliveries are dispatched under Authority to Leave (ATL) by default, meaning the carrier may leave your parcel in a safe location at the delivery address if no one is present. DMP Building Services accepts no responsibility for loss, theft or damage once parcels have been delivered and left unattended.

We recommend using postal tracking for all deliveries and opting for a secure delivery location where possible.

Freight Deliveries (Large & Bulky Items)

Tiles, baths, vanities, basins and other large or heavy items are delivered via specialist freight carriers using tailgate trucks or forklift-equipped vehicles. Delivery is made to kerbside only — the driver is unable to move goods beyond this point due to occupational health and safety requirements.

Your goods will be securely strapped and wrapped to protect them during transit.
Some carriers will call ahead approximately one hour before delivery as a courtesy — however, this is not guaranteed for all carriers.
If you are not home at the time of delivery, the driver may leave the goods at kerbside at their discretion, provided it is safe to do so.
If you live in an apartment building or a location with restricted access, please plan ahead for how you will move your goods from kerbside into your property. Our freight carriers cannot assist with this.
Pallet deliveries require a location suitable for a standard tailgate truck. Please advise us if a forklift is available at your delivery address, as this may affect logistics.

6. Order Tracking

Once your order is dispatched, you will receive a notification email with your tracking information (where available). Tracking capabilities differ between our freight partners:

Parcel couriers and Australia Post deliveries typically provide a full tracking link.
Some specialist freight carriers for heavy items may not provide real-time online tracking, but will contact you to coordinate delivery.

Please refer to your dispatch confirmation email for specific tracking details relating to your order. If you require an update on the status of your delivery, contact us at orders@dmpbuildingservices.com.au with your order number.

7. Split Shipments

We endeavour to dispatch all items in your order together in a single shipment. However, in some circumstances — such as where items are sourced from different suppliers or where a product faces a short delay — your order may arrive in more than one delivery. You will be notified if this occurs.

8. Missed & Failed Deliveries

To help us deliver your order without delay, please ensure you or an authorised representative is available at the delivery address during the agreed delivery window. If a delivery attempt is missed and a re-delivery is required, additional fees may apply. Any re-delivery charges will be communicated to you before a second attempt is made.

Special Delivery Circumstances

Additional charges may apply in the following situations: deliveries requiring stair or elevator access; locations that are difficult to access or require more than one person; or sites where additional equipment is needed. These charges will be agreed upon with you in advance.

9. Warehouse Pickup — Click & Collect

Customers are welcome to collect their order directly from our warehouse in Concord West, NSW. Click & Collect orders are available once you have received a notification confirming your order is ready for collection.

Collection Hours	Monday – Friday, 10:00am – 4:00pm (AEST)
Enquiries	orders@dmpbuildingservices.com.au
Collection Address	180 George Street, Concord West NSW 2138

Important

Customers collecting orders from our warehouse are responsible for inspecting all items thoroughly before leaving the premises. Claims submitted after departure will not be accepted. Please note that our 24-hour delivery transit insurance does not apply to warehouse pickups — all items are inspected prior to release.

10. Inspecting Your Order on Delivery

Critical: Please inspect your goods within 24 hours of delivery.

Damage reported after 24 hours may not be eligible for replacement or refund. This timeframe is essential for us to file a claim with the courier or supplier on your behalf.

When your goods arrive, please check the following immediately:

Confirm the correct product(s) and quantities have been delivered.
Check for visible damage to packaging and to the items themselves.
If damage is observed at the time of delivery, notify the driver immediately and do not accept the goods without documenting the damage.
If damage is discovered after the driver has left, contact our team within 24 hours at orders@dmpbuildingservices.com.au with clear photographs.

Goods stored on building sites or handled by tradespeople after delivery cannot be claimed for damage beyond the 24-hour window, as we cannot determine when or how the damage occurred. DMP Building Services is not responsible for goods damaged during or after installation.

11. Shipping Enquiries

Our team is here to help with any questions regarding your delivery. Please don’t hesitate to get in touch:

Business Hours	Monday – Friday, 10:00am – 4:00pm AEST
Warehouse Address	180 George Street, Concord West NSW 2138
Orders & Shipping	orders@dmpbuildingservices.com.au

Your renovation timeline matters to us.

We work hard to get your order to you safely and on time. If anything isn’t right, our team is just an email away.