Privacy Policy

DMP Building Services Pty Ltd

ABN 966 322 428 83
Last updated: 30 March 2026

At DMP Building Services (‘we’, ‘us’ or ‘our’), we take the privacy of our customers seriously. This Privacy Policy explains how we collect, use, store and disclose your personal information in connection with our website and services.

We are committed to handling your personal information with the utmost care, in full compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We will never use or share your information in any way that could undermine your trust in us.

If you have questions or concerns about this policy or the way we handle your information, please contact us at any time:

Website	www.dmpbuildingservices.com.au
Address	180 George Street, Concord West NSW 2138
Email	info@dmpbuildingservices.com.au

1. Personal Information We Collect

We generally collect personal information directly from you. We may also collect information through the following interactions:

When you access or use our website.
When you contact us by phone, email, live chat or in person.
When you complete a purchase, registration, service request or product review.
When you interact with us through competitions, advertisements, events or social media platforms.
When you apply for employment with us, during the recruitment and selection process.

We may also receive information from third parties such as social media platforms (including Facebook, Instagram, and Pinterest), but only where you have consented for that information to be shared with us. If you are a job applicant, we may also collect information from your nominated referees.

Categories of Personal Information

The personal information we may collect includes:

Full name
Home or business address
Telephone and mobile number
Email address
Date of birth and age
Gender
Social media profile information (via our accounts, with your consent)
Employment history, work eligibility status and referee information (for job applicants)

Non-Personal Information

We also collect information that does not personally identify you, such as browsing preferences, products viewed or added to your cart, and marketing preferences. This information is used solely to improve your shopping experience on our website.

2. How We Use Your Personal Information

All personal information we collect is used to provide you with products, services, or an improved purchasing experience. Specifically, we use your information to:

Fulfil orders and deliver the products or services you have requested.
Respond to your enquiries and assist you in making purchasing decisions.
Send you relevant communications about our products, services, special offers, competitions and events (where you have provided consent).
Process transactions and generate tax invoices, delivery receipts and order confirmations.
Comply with applicable Australian and New Zealand laws and regulations, or requests from regulatory authorities.
Conduct fraud prevention and business risk management activities.
Improve our internal operations, procurement and fulfilment processes.
Assess your suitability for an applied position, if you are a job applicant.

3. Your Consent

By providing us with your personal information to complete a transaction, place an order or arrange delivery, you consent to us collecting and using that information for the stated purpose.

Where we wish to use your information for a secondary purpose — such as marketing — we will seek your explicit consent at that time, or give you a clear opportunity to opt out.

Withdrawing Your Consent

You may withdraw your consent at any time by contacting us at info@dmpbuildingservices.com.au. Once withdrawn, we will cease using your information for that purpose. Please note that withdrawing consent for certain uses may limit our ability to provide you with some services.

4. Disclosure of Your Personal Information

We do not sell your personal information. We may disclose your information to the following parties, where necessary to provide our services or to comply with legal obligations:

Our employees, contractors and service providers who assist in operating our business.
Product suppliers and brand partners, for the purpose of fulfilling your order.
IT systems administrators, couriers, delivery providers and payment gateway operators.
Professional advisors such as accountants, auditors and legal practitioners.
Employment agencies, if you are a potential employee.
Third-party marketing partners with whom we have a strict contractual relationship and who maintain an equal or higher standard of data privacy and security (used solely to promote DMP Building Services products and services).
Regulatory bodies or law enforcement agencies, where required by law.

We are an Australian business and we take all reasonable steps to ensure that any third parties to whom we disclose your information are bound by obligations consistent with this Privacy Policy.

5. Third-Party Service Providers

Third-party service providers we engage will only collect, use and disclose your information to the extent necessary to perform the services they provide to us. However, certain providers — such as payment gateways and transaction processors — have their own privacy policies that govern how they handle your information. We recommend reviewing those policies when transacting through their platforms.

International Data Transfers: Some third-party providers may be located outside of Australia. If your information is processed overseas, it may be subject to the laws of that jurisdiction. By proceeding with a transaction involving such a provider, you acknowledge this possibility.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other sites and encourage you to review their privacy statements.

6. Website Data & Cookies

When you visit our website, our servers automatically record certain information sent by your browser or device, including:

Your device’s IP address
Browser type and operating system
Pages visited, time spent on pages, items viewed, and search terms

This information is used solely to improve the website experience and our product offer. It is not used for any other purpose.

Cookies

With your permission (where required), we use cookies on our website to:

Maintain your browsing session across multiple pages or windows.
Remember your preferences and details when you return to our site within the cookie retention period.
Track items added to your shopping cart, including cart abandonment reminders.

You can view, block or delete cookies at any time through your browser settings.

7. SMS Communications

With your consent, we may send you SMS communications including order notifications, cart abandonment reminders, marketing offers and requests for reviews.

Information you provide in connection with our SMS service will not be shared with any third parties, except with our messaging platform partners who enable and operate the SMS program.

You may opt out of SMS communications at any time by replying STOP to any message, or by contacting us directly.

8. Email Marketing

From time to time, we may send you email communications about our products, services, promotions and updates. These emails are sent only with your permission.

To unsubscribe, simply scroll to the bottom of any marketing email and click “Unsubscribe.” You will be automatically removed from all future marketing communications.

9. Accessing & Updating Your Personal Information

You have the right to access, correct or request deletion of the personal information we hold about you. To do so:

For security purposes, we may require you to verify your identity (e.g. via driver’s licence or passport and account login) before providing access or making changes to your information.

10. Security of Your Personal Information

We take the security of your personal information seriously. Our measures include:

SHA-256 (256-bit) encryption applied across our entire website — not just payment pages — ensuring up-to-date security patches and best-practice protection.
Hosting with a reputable Australian provider that deploys industry-leading security protocols.
Restricted internal access — only staff who require access to your information are granted it.
Best-practice access controls and security software deployed across all company devices.
Secure destruction of personal information when it is no longer required.
Use of third-party software and SaaS applications that meet or exceed our own security standards.

11. Age of Consent

By using our website, you represent that you are at least 18 years of age, or that you are of the age of majority in your state or territory and have given consent for any minor dependants to use the site on your behalf.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Where material changes are made, we will notify you by posting a prominent notice on our website.

We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

If our business is acquired by or merged with another entity, your personal information may be transferred to the new owners so that we may continue to provide services to you.

13. Privacy Complaints

If you believe we have mishandled your personal information or breached your privacy, we encourage you to contact us in the first instance so we can work to resolve the matter promptly.

Privacy Complaint Contact

Email: info@dmpbuildingservices.com.au — we will acknowledge your complaint and work to resolve it as quickly as possible.

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Your privacy matters to us.

We are always happy to answer your questions. Reach out to us at info@dmpbuildingservices.com.au