RETURNS AND REFUND - CHANGE OF MIND
1. DMP accepts returns due to change of mind within 7 days of delivery or pick-up, on the condition that such goods have not been used and are still in the original packaging conditions.
2. No returns will be accepted, whether partially or in full, for products which have been ordered on an indent basis or specially made/cut to the Purchaser requirements or sold under special conditions such as being ‘on sale” or ‘discontinued’.
3. Porcelain and Ceramic tiles will only be accepted in full box quantities.
4. All returns are subject to 20% handling charge.
5. Transport back to the Company’s original warehouse from which it was dispatched is the responsibility of the Purchaser.
6. Goods are to be returned in good visible order with appropriate protective packaging, no damaged or used product will be accepted.
7. Any cancellation of confirmed orders will be subject to 10% cancellation charge.
8. The Purchaser must obtain written approval of return from the Company, then a Goods Return Slip will be issued and it must be attached to the goods when returning.
